💐 Refund, Return & Cancellation Policy

 

1. Cancellations

•Orders may be cancelled up to 12 hours before the scheduled delivery time for a full refund.

•Orders already prepared or out for delivery cannot be cancelled.

 

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2. Refund Eligibility

 

Because flowers are perishable, refunds are limited to the following cases:

 

You may request a refund or replacement if:

•The order was not delivered.

•The wrong product was delivered.

•The flowers arrived damaged or in poor condition.

 

Requests must be made within 24 hours of delivery with:

•Order number

•Clear photo evidence of the issue

 

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3. Non-Refundable Situations

 

Refunds will not be issued for:

•Minor differences in flower shade, size, or arrangement due to seasonal variation

•Incorrect delivery details provided by the customer

•Recipient refusal of the order

•Delays caused by events outside our control (traffic, weather, public holidays)

 

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4. Replacement Policy

 

If eligible, we may offer:

•Free replacement bouquet, or

•Store credit, or

•Partial/full refund to the original payment method

 

The resolution method is determined by Lily Flowers.

 

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5. Refund Processing Time

 

Approved refunds are processed within 5–10 business days, depending on your bank or payment provider.

 

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📞 Contact Us

 

For support or refund requests:

 

Lily Flowers

Phone/WhatsApp: 0589220040

Email: lily.flowers.dubai@gmail.com

Address: villa 69, 10D street, Mizhar 1, Dubai